Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Ensure quality processes and customer satisfaction on all technical support interactions
• Lead advanced troubleshooting of escalated and complex technical issues
• Mentor and provide guidance to junior support team members

Required Qualifications

• 5-7 years of Customer Service and Technical Support experience, preferably in the Hospitality Industry
• Advanced Support/Help Desk or Technical Issue Resolution experience
• Proven experience mentoring junior team members or training colleagues
• Experience with Atlassian JIRA
• Proficient in Microsoft Word, Excel, Outlook, and CRM utilization