Customer Experience Operations Analyst

Job Summary

A company is looking for a CX Operations Analyst.

Key Responsibilities

• Serve as the first point of contact for customer inquiries and issues, providing timely support
• Design, document, and implement scalable support processes
• Collaborate with Customer Success Managers and Product teams to enhance customer experience and address recurring issues

Required Qualifications

• 2+ years of experience in an operations or process-oriented role
• Strong process orientation with an interest in building and scaling systems
• High energy and a positive, ownership-driven mindset
• Strategic thinker capable of balancing short-term and long-term goals
• Experience with support tools is a bonus