Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and product adoption.

Key Responsibilities

• Lead onboarding processes and support product adoption for new customers
• Develop and deliver tailored training sessions to maximize product value
• Act as the primary point of contact for customer inquiries and proactively engage with clients

Required Qualifications

• Experience or background knowledge of the hospitality industry
• Proven experience in customer success, client services, or similar roles
• Ability to manage multiple customers and projects simultaneously
• Proficiency with Salesforce and Google Suite
• Experience with technology products or services is a plus