Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to enhance customer relationships and ensure value delivery post-sales.

Key Responsibilities

• Work closely with customers to help them achieve their goals and ensure value from solutions
• Conduct regular reviews to highlight results, ROI, and maintain proactive communication
• Monitor customer satisfaction, identify risks, and collaborate with internal teams to improve service offerings

Required Qualifications

• 2+ years of experience in customer success, account management, or a related role
• Proven ability to manage multiple customer accounts focusing on retention and outcomes
• Experience with customer success tools like Gainsight or Salesforce
• Project management skills with a proactive approach to customer challenges
• Ability to collaborate across teams and escalate issues effectively