Salesforce Support Engineer

Job Summary

A company is looking for a Support and Services Engineer.

Key Responsibilities

• Own and resolve post-go-live technical requests from customers, focusing on timely resolution and customer satisfaction
• Collaborate with CSMs and the Support team to manage technical escalations from live customers
• Deliver configuration updates in Salesforce and maintain documentation for post-go-live needs

Required Qualifications

• 3+ years of experience with Salesforce configuration and administration
• Proven ability to troubleshoot technical issues in a post-go-live SaaS environment
• Experience managing multiple concurrent requests from live customers
• Familiarity with managed package upgrades and Salesforce features
• Salesforce certifications such as Sales Cloud Consultant or Business Analyst