Customer Success Enablement Manager

Job Summary

A company is looking for a Lead Customer Success Enablement Manager to lead and scale global programs that empower Customer Success Managers and Renewal Representatives.

Key Responsibilities

• Act as a strategic partner to Customer Success and Renewals leadership, aligning enablement initiatives with customer lifecycle stages
• Develop and scale enablement programs for CSMs and Renewal Reps across key lifecycle milestones
• Design role-specific learning journeys and facilitate workshops to enhance skills in value delivery and customer engagement

Required Qualifications

• Minimum of 10 years of experience in customer success enablement, renewals, or technical account management
• At least 5 years of experience designing and delivering enablement programs focused on product adoption and customer engagement
• Minimum of 5 years applying adult learning principles and instructional design methodologies
• Experience using customer success metrics to inform strategy and measure program effectiveness
• Strong project management skills with the ability to lead cross-functional projects across global teams