DOD Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Department of Defense.

Key Responsibilities

• Oversee customer outcomes engagement and understand each customer's needs and challenges
• Ensure customers are technically healthy and utilizing the most recent product versions
• Act as a customer advocate within the company and promote customer success stories

Required Qualifications

• 3+ years of experience in customer professional services or related business consulting
• Experience in integrating AI into work processes or decision-making
• Familiarity with digital transformation or project management
• DOD industry experience required
• ServiceNow accreditations or certifications are a plus