Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Team Lead to guide and support a team of customer care associates.

Key Responsibilities

• Coach and mentor customer care associates to ensure exceptional service delivery
• Handle escalated customer inquiries and complaints while providing timely solutions
• Monitor team performance metrics and conduct performance conversations for feedback and recognition

Required Qualifications

• High School Diploma or equivalent
• Three to five years of experience in a customer service role
• Proficiency in Microsoft Office Suite and customer service software
• Ability to inspire and motivate team members
• Experience in managing schedules and staffing levels effectively