Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Advantage).

Key Responsibilities

• Assist customers with moderately complex insurance issues and deliver exceptional service
• Access account information and document customer interactions while navigating multiple systems
• Identify trends in customer concerns and recommend process improvements to leadership

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 1-3 years of customer service experience, preferably in a call center or insurance environment
• Personal Lines or Property and Casualty license required within a designated timeframe
• Intermediate computer skills and ability to troubleshoot basic equipment issues
• Experience with Microsoft Office suite preferred