Insurance Call Center Representative

Job Summary

A company is looking for an Insurance A/R - Call Center Rep (REMOTE).

Key Responsibilities

• Handle customer interactions through various communication channels and provide resolutions to inquiries
• Perform insurance follow-up and research customer billing concerns to create necessary adjustments
• Document actions and ensure compliance with quality measures and standards

Required Qualifications

• H.S. Diploma or GED required
• Associate Degree in customer service, business, or a related field preferred
• 1 year of experience in a hospital or physical business office preferred
• 1 year of experience in a call center with high call volume expectations
• Knowledge of medical revenue cycle processes and insurance collection follow-up