Client Success Manager

Job Summary

A company is looking for a Client Success Manager to serve as the primary contact for clients and guide them through software implementation.

Key Responsibilities

• Act as the single point of accountability for all aspects of client projects and manage client onboarding
• Engage with client stakeholders to understand business goals and create project plans with organized tasks
• Maintain positive client relationships, measure satisfaction, and identify opportunities for upselling and renewals

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field, or equivalent experience
• Experience in a customer-facing role, such as customer success, account management, or sales
• Experience in Customer Success in a SaaS business preferred
• Proven ability to work independently and in a team environment
• Ability to learn new technologies quickly