Help Desk Support Specialist

Job Summary

A company is looking for a Tier 1 Help Desk Support Specialist to deliver first-level technical and functional support for SDDC applications.

Key Responsibilities

• Provide first-level technical and functional support for SDDC applications
• Log, track, and resolve incidents using ServiceNow
• Maintain and update the Knowledge Database with accurate solutions

Required Qualifications

• Experience in helpdesk or customer service roles
• Familiarity with ServiceNow or similar ITSM platforms
• HDI Support Center Analyst certification preferred
• Ability to work in a high-volume, fast-paced environment
• Strong organizational and time-management skills