Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their customer service team.

Key Responsibilities

• Answer incoming calls and assist customers with inquiries and issues
• Document customer interactions and maintain accurate records in CRM software
• Meet performance metrics and adhere to company policies and regulatory standards

Required Qualifications

• High school diploma or equivalent
• 1+ year of experience in a call center or customer service role
• Basic computer proficiency and familiarity with CRM or call center platforms
• Ability to work flexible shifts, including evenings and weekends
• Experience in inbound/outbound sales or technical support is preferred