Customer Support Specialist

Job Summary

A company is looking for a Middle Customer Support Specialist.

Key Responsibilities

• Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed
• Create and review business incidents, ensuring accuracy in categorization and compliance with SLA
• Monitor product status and engage with responsible teams to resolve urgent situations

Required Qualifications

• Minimum 1 year of experience in technical support
• Proficiency in English, Turkish, and Russian
• Experience with Jira and Confluence
• Experience in network troubleshooting and logs parsing is a plus
• Ability to work on multiple tasks in parallel and prioritize effectively