Customer Service Supervisor

Job Summary

A company is looking for a Supervisor to ensure high levels of service by coaching customer service representatives and managing performance.

Key Responsibilities

• Coach and develop team to achieve account-specific and organizational performance indicators
• Monitor employee performance and manage accountability through coaching and performance reviews
• Handle escalated customer calls and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry preferred
• Proficiency with necessary technology, including computers and software applications
• Ability to lead, train, and motivate employees while managing workloads effectively