Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their customer-facing technical support team.

Key Responsibilities

• Field support calls, chats, and emails from users regarding hosted software and connectivity issues
• Analyze, troubleshoot, and resolve customer challenges with software and hardware
• Create and maintain documentation for technical processes and troubleshooting guidelines

Required Qualifications

• 3-5 years of experience in IT customer support, focusing on applications
• Experience with applications such as Primavera, Autodesk, or ESRI
• Knowledge of Windows Operating systems, including Server 2016 & 2019
• Experience with installation and configuration of hardware and software
• Ability to work within Pacific Time Zone hours and participate in an on-call rotation