Massachusetts Licensed Nurse Manager

Job Summary

A company is looking for a Nurse Manager for its Contact Center, responsible for overseeing clinical operations remotely.

Key Responsibilities

• Manage clinical operations and supervise clinical staff within the Contact Call Center
• Implement policies, ensure compliance with standards, and participate in quality improvement initiatives
• Collaborate with practice leaders to develop workflows that enhance patient-centered care and operational efficiency

Required Qualifications

• MA state licensed RN with a bachelor's degree in nursing; master's preferred
• Minimum of 5 years of nursing experience, including 3 years in a supervisory or management role
• Recent clinical experience in telephone triage and knowledge of prescription protocols
• Experience managing patient populations through clinical triage algorithms
• Strong leadership skills in performance management and quality improvement