Air Ticketing Agent

Job Summary

A company is looking for an Air Services Customer Care-Ticketing Agent.

Key Responsibilities

• Assist members with air transactions, fare rules, and schedule changes
• Provide member support and training for booking tools, hotels, and cars
• Handle complex air travel transactions, including exchanges, refunds, and reissues

Required Qualifications

• 3-5 years of experience with travel industry systems (GDS, Worldspan, Sabre, TRIO, Agent Air)
• Experience booking international and domestic travel
• Knowledge of current airline procedures and industry regulations
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in using a CRM and documenting customer activity