Wholesale Operations Training Specialist

Job Summary

A company is looking for a Wholesale Customer Service Operations & Training Specialist.

Key Responsibilities

• Monitor and manage SAP orders, track issues, and collaborate with leadership on workflows
• Deliver training programs and evaluate their effectiveness to enhance employee performance
• Assist with operational tasks, including order entry, reporting, and backlog auditing

Required Qualifications

• 3+ years of customer service experience
• Proficiency in Cognos Reporting, BOBJ, SAP, Word, Excel, and Microsoft Office
• Experience in updating training materials and job aids
• Ability to work cooperatively across the organization
• Self-starter with strong organizational skills