Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their Customer Experience Team.

Key Responsibilities

• Investigate and resolve customer routing inquiries and troubleshoot reported routing issues
• Analyze driver feedback and collaborate with internal teams for necessary updates
• Maintain clear communication with customers regarding mapping changes and follow up on bug reports

Required Qualifications

• Previous experience in a customer-facing role
• Strong analytical skills with the ability to resolve detailed technical issues
• Ability to track multiple ongoing issues and ensure timely follow-ups
• Comfortable with hands-on attention and learning on the fly