Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success - Majors.

Key Responsibilities

• Build, mentor, and manage a team of Customer Success Managers, promoting a customer-centric culture
• Oversee customer journey for major accounts, ensuring successful onboarding and value realization
• Serve as the voice of the customer, providing feedback to improve the platform and customer experience

Required Qualifications

• 10+ years of experience in customer success, account management, or related roles in enterprise software or SaaS
• 5+ years of experience leading customer success teams with a proven track record
• Deep understanding of the modern data stack and challenges faced by data teams
• Experience with customer success platforms such as Gainsight or Totango
• Proven ability to drive customer retention, expansion, and advocacy