Customer Care Coordinator

Job Summary

A company is looking for a Customer Care Coordinator II to provide support to BioMed customers through various communication channels.

Key Responsibilities:

• Support all BioMed customers through multiple channels including phone, email, and web
• Perform operational support and administrative duties with minimal supervision, including report preparation and customer issue resolution
• Accountable for daily productivity, attendance, quality assurance, and maintaining a professional work environment

Required Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred
• Minimum one year of related customer service experience
• Advanced proficiency in computer skills, including Microsoft Office applications
• Experience with Customer Relationship Management (CRM) systems preferred