Customer Success Director

Job Summary

A company is looking for a Customer Success Director to oversee enterprise-level client relationships and lead the Customer Success team.

Key Responsibilities

• Own enterprise client relationships, ensuring retention, expansion, and long-term partnership success
• Lead and grow the Customer Success team by hiring, training, and managing team members
• Drive revenue outcomes by meeting net revenue retention goals through proactive account management

Required Qualifications

• Bachelor's degree in business, healthcare, or a related field; MBA is a plus
• 6+ years of experience in client-facing or professional services roles within software or healthcare technology, with at least 1+ year in a managerial role
• Experience implementing complex healthcare integrations, such as Epic
• Proven ability to build and scale customer success strategies using data-driven insights
• Track record of managing complex projects and leading teams to exceed retention goals