Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on insurance casualty lines.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of insurance clients using the AI-based platform
• Guide onboarding and implementation efforts in collaboration with product and technical teams
• Monitor and drive adoption, usage, and value realization of AI solutions, while managing client satisfaction and escalations

Required Qualifications

• Bachelor's Degree or equivalent relevant work experience
• 3 - 4 years of experience in claims, analytics, customer success, or consulting for insurance casualty lines
• Knowledge of AI, machine learning, and analytics
• Proven ability to manage executive-level relationships and drive stakeholder engagement
• Proficient in Excel and PowerPoint