Access Center Navigator

Job Summary

A company is looking for an Access Center Navigator.

Key Responsibilities

• Navigate patients through the continuum of care and coordinate appointments and services
• Perform data entry and maintain accurate patient records, ensuring proper tracking of leads
• Develop relationships with key customers and follow up with patients as necessary

Required Qualifications, Training, and Education

• 2-3 years of customer service or call center experience required
• High school degree or equivalent; associate's degree preferred
• Healthcare experience, including knowledge of medical terminology and managed care, strongly preferred
• Ability to use general office equipment, including a multi-line telephone system
• Understanding of insurance plans and financial assistance programs is beneficial