Customer Service Representative

Job Summary

A company is looking for a Customer Service Professional to join their Operations team.

Key Responsibilities:

• Deliver reliable and professional service to clients, ensuring customer satisfaction and loyalty
• Provide effective resolution to customer inquiries, aiming for first-call resolution
• Maintain a positive tone with customers and coworkers while staying updated on product and policy changes

Required Qualifications:

• Proven experience in customer service, preferably in the insurance industry
• Excellent time management skills with the ability to prioritize tasks effectively
• Strong teamwork and collaboration abilities
• Proficient in computer operations and technology use
• Highly customer-focused with a practical approach to resolving issues