Help Desk Support Technician

Job Summary

A company is looking for a Help Desk Tier 1.

Key Responsibilities

• Resolve common technical issues and provide usage guidance via email
• Categorize, prioritize, and log incidents with consistent tagging
• Differentiate and route non-technical inquiries to the appropriate team

Required Qualifications

• Ability to work independently and seek guidance when needed
• Experience using email programs for clear communication and issue tracking
• Strong critical thinking skills to assess and resolve technical issues
• Must possess work authorization without requiring visa sponsorship
• Must have a reliable internet connection and a dedicated workspace