Service Desk Specialist

Job Summary

A company is looking for a Service Desk Specialist to provide technical support and manage incident tickets for internal users and external clients.

Key Responsibilities

• Provide first-level technical support via phone, email, and chat
• Log and track all support requests in the ticketing system
• Escalate complex issues to Tier 2 or Tier 3 support teams

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field preferred
• 0-3 years of experience with basic understanding of computer hardware, software, and networking concepts
• Strong customer service skills and a passion for helping others
• Ability to troubleshoot and resolve technical problems
• Ability to work independently and as part of a team