Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities

• Assist customers by selecting the right products and providing post-sales support via phone
• Provide technical product support while using multiple computer programs and applications simultaneously
• Capture and forward feedback to product teams based on customer interactions

Required Qualifications

• 5+ years of relevant job experience in HVAC systems, including fans, blowers, ventilation, heating, and refrigeration
• Proficiency in computer use and ability to navigate multiple applications at once
• Experience in maintaining and installing HVAC systems or ice machines is preferred
• Ability to communicate effectively with external and internal customers
• Willingness to achieve and maintain a high level of technical expertise on products