Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (2nd or 3rd shift).

Key Responsibilities

• Resolve technical issues and meet end-users' needs via live chat and email
• Maintain end-to-end problem ownership and ensure compliance with SLAs
• Collaborate with support teams and escalate issues as necessary

Required Qualifications

• High school diploma or equivalent
• U.S. Citizenship and ability to obtain USPS Public Trust clearance
• Previous experience in a Technical Support or Customer Service role
• Ability to type at least 45 words per minute
• Proficiency in Windows-based software and Microsoft Office tools