Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist with experience in schizophrenia.

Key Responsibilities:

• Provide proactive phone, email, and chat support to clinical trial participants and site staff
• Manage inbound calls and conduct remote outbound calls to enhance participant engagement
• Be available during non-business hours and work specific shifts as required

Required Qualifications:

• High school degree or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience
• Experience working with sensitive patient populations, particularly schizophrenia
• Strong organizational skills and adherence to best document practices
• Ability to work independently and collaboratively with internal and external customers
• Experience in the medical device industry or clinical trial experience is a plus