Case Manager, Patient Services

Job Summary

A company is looking for a Case Manager, Patient Service Center.

Key Responsibilities

• Act as the primary point of contact for client, provider, and customer inquiries and escalations
• Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
• Maintain accurate documentation and communication while ensuring compliance with patient privacy laws

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in customer service, call center, or insurance roles, preferably in a healthcare or pharmacy setting
• Ability to work an 8-hour shift between program operating hours of 8am-8pm EST
• Proficient in using Microsoft programs and navigating multiple screens and systems
• Strong interpersonal skills with a focus on customer service