Family Support Supervisor

Job Summary

A company is looking for a Family Support Supervisor.

Key Responsibilities

• Supervise and develop the Family Support Specialist team, ensuring accountability and service quality
• Oversee operational processes including call support, intake coordination, and consent management
• Serve as the escalation point for complex family cases and collaborate with cross-functional teams to improve workflows

Required Qualifications

• 3+ years of experience in customer support, call center, healthcare, or service operations
• At least 1 year of team leadership or supervisory experience
• Experience supervising or mentoring a team, preferably in a healthcare or education setting
• Familiarity with support systems such as Zendesk and Google Suite
• Ability to manage multiple priorities in a fast-paced environment