Remote Tier 1 Help Desk

Job Summary

A company is looking for a Remote Tier 1 Help Desk (After Hours) to provide technical support for a Federal client.

Key Responsibilities

• Provide remote technical support to federal clients over 24x7 coverage in shifts
• Document problems completely within the timeframe before escalating to next level support
• Maintain related documentation for incidents, work orders, change requests, and project tasks

Required Qualifications

• BS/degree from an accredited college (preferred)
• Experience with managing customer expectations and delivering high-quality customer service