Consumer Retention Specialist

Job Summary

A company is looking for a Consumer Retention Specialist who will manage customer interactions to prevent service disconnections.

Key Responsibilities

• Act as a customer advocate and handle calls from customers at risk of disconnecting services
• Resolve customer inquiries fully, logging reasons for calls and resolutions taken
• Utilize retention offers and escalation procedures to retain customers while explaining and selling products and services

Required Qualifications

• High School diploma or equivalent with at least 6 months of relevant experience
• Must have land-based home internet service with a minimum download speed of 25 kbps
• Ability to work any shifts within the team operating hours, including rotating Saturdays
• Work environment must be distraction-free and comply with the company's work from home policy
• College hours or a degree may substitute for some experience as deemed appropriate