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AI Support Specialist

8/2/2025

N/A

Job Summary

A company is looking for an AI Support Specialist to manage customer requests and enhance the functionality of the CX Assistant.

Key Responsibilities
  • Optimize the CX Assistant's behavior by addressing customer inquiries and advising on configuration updates
  • Implement knowledge base enhancements in collaboration with the QA team
  • Collaborate with Product and Engineering teams to escalate issues and document support cases
Required Qualifications
  • 2+ years in a technical support, chatbot management, or product specialist role
  • Strong practical knowledge of tools like Jira, Zendesk, or similar ticketing systems
  • General understanding of APIs, JSON, or other technical formats
  • Hands-on experience in chatbot configuration and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams

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