Lead Patient Engagement Specialist

Job Summary

A company is looking for a Lead Patient Engagement Specialist.

Key Responsibilities

• Drive performance across the Patient Engagement Specialist team by excelling in key metrics
• Monitor performance reporting and implement necessary changes to meet outreach targets
• Support new hire onboarding and continuous learning around patient communication

Required Qualifications

• Bachelor's degree preferred
• 5+ years of telephonic patient engagement or customer service experience in a healthcare environment
• Ability to navigate ambiguity and prioritize in a fast-paced environment
• Intermediate skills with MS Office Suite, including Excel and Outlook
• Able to work effectively in a remote environment with appropriate internet connectivity