Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities

• Maintain a comprehensive understanding of the platform, including driver and rider applications
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems while escalating issues that require broader attention

Required Qualifications

• Experience in a customer support role or call center environment
• Proficiency in CRM software and ticketing systems, such as Zendesk
• Flexible schedule allowing for potential weekend and night work
• Strong organizational skills and ability to multitask
• Team-first mentality and a professional attitude