Selling Partner Support Specialist

Job Summary

A company is looking for a SP-S Specialist, Connect with a Specialist.

Key Responsibilities

• Investigate and address Selling Partner inquiries through personalized communication across various support channels
• Analyze Selling Partner anecdotes to identify patterns and contribute to innovative resolution paths
• Identify potential risks and collaborate with stakeholders to provide recommendations for improvements

Required Qualifications

• 12+ months experience in a contact center environment working with external customers
• Proficiency in computer and internet usage, including troubleshooting basic issues
• 2+ years of experience in Selling Partner Support or account management preferred
• Ability to navigate and thrive in a dynamic work environment
• Proven capability to handle high-pressure situations and prioritize tasks effectively