Patient Experience Representative

Job Summary

A company is looking for a Patient Experience Service Representative.

Key Responsibilities

• Serve as the first point of contact for patients, providing exceptional care and support
• Manage high volumes of inbound and outbound calls related to patient support and care coordination
• Document patient interactions accurately in Zendesk and the Electronic Health Record (EHR) system

Required Qualifications

• 5+ years of experience in a high-touch, patient-facing role
• 2+ years of experience using Zendesk or comparable ticketing software
• 2+ years of experience using Athena or comparable EHR system
• 2+ years of experience using Google Workspace
• Must have a quiet, distraction-free home workspace and reliable high-speed internet