Life & Annuity Operations Manager

Job Summary

A company is looking for a Life & Annuity Contact Center Operations Manager.

Key Responsibilities

• Oversees daily operations of the customer support center and manages customer support staff
• Conveys customer feedback to enhance client satisfaction and promotes sales of service options
• Acts as a liaison with clients and internal leaders to manage relationships and service agreements

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience; preferred in business management or related field
• Strong expertise in Life & Annuity or financial industry
• At least nine years of customer service or contact center operations experience
• Five or more years of leadership and management experience in the insurance industry
• Intermediate to expert competency in Word, Excel, and PowerPoint