Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide support to members regarding their health care needs.

Key Responsibilities:

• Answer a high volume of calls from patients regarding billing and payment inquiries
• Process adjustments, refunds, and resolve complex billing issues
• Maintain tracking logs of escalated patient correspondence and ensure compliance with regulations

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of customer service experience or relevant experience in a medical or call center setting
• Experience handling a high volume of calls
• Ability to commit to full-time attendance during the training period