Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I.

Key Responsibilities:

• Provide technical support across assigned product lines via Salesforce service desk
• Manage support tickets effectively, following internal procedures around SLAs and escalations
• Setup test environments and tools to match customer use cases for troubleshooting

Required Qualifications:

• Bachelor's degree in Computer Science, Computer Technology, or a STEM field, or equivalent professional experience
• Ability to work independently and collaboratively with team members
• Ability to read and write code to solve basic problems in at least one coding language (preferably Java or C#)