Member Services Manager

Job Summary

A company is looking for a Manager of Member Services responsible for overseeing daily operations of the customer support team in a telemedicine environment.

Key Responsibilities

• Manage, coach, and mentor the member service team while setting performance goals and conducting evaluations
• Oversee resolution of member issues and monitor service quality metrics
• Evaluate workflows and implement process improvements to enhance efficiency

Required Qualifications

• Bachelor's degree or equivalent experience in healthcare, business, or customer service
• 3-5 years of experience in a customer support or patient services role, including team leadership
• Experience in telehealth, digital health, or healthcare call center strongly preferred
• Familiarity with CRM and helpdesk platforms
• Experience with HIPAA-compliant tools and procedures is preferred