Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to guide clients towards data-driven success and measurable ROI.

Key Responsibilities

• Lead data teams in improving collaboration and governance through Active Metadata Management
• Serve as a trusted advisor to clients, including Fortune 500 companies and innovative startups
• Drive customer ROI by enabling effective metadata management and influencing product evolution

Required Qualifications

• Proven experience in Customer Success or Client Consulting roles focused on data/technology solutions
• Strong understanding of the data ecosystem and technologies such as Snowflake, BigQuery, and Tableau
• Ability to translate customer needs into actionable insights and product improvements
• Experience in driving renewals and identifying expansion opportunities
• Familiarity with data governance, metadata management, and compliance frameworks is a plus