Customer Success Team Lead

Job Summary

A company is looking for a Team Lead, Customer Success.

Key Responsibilities

• Manage a portfolio of strategic customer accounts, focusing on retention, expansion, and advocacy
• Supervise and coach a team of 3-5 Customer Success members, guiding them on account strategies and professional development
• Monitor customer health, provide escalation support for complex situations, and collaborate with cross-functional teams to enhance customer experiences

Required Qualifications

• Minimum of 5 years of customer success or account management experience
• Proven track record in managing customer accounts with success in retention and expansion
• Strong mentoring and coaching skills with experience in developing Customer Success professionals
• Experience in managing complex customer relationships and driving strategic engagement
• Familiarity with quality, healthcare, or life sciences industries is preferred