B2B Support Specialist

Job Summary

A company is looking for a B2B Customer Support Representative.

Key Responsibilities

• Respond to incoming customer calls, tickets, and chats regarding product issues and service questions
• Coordinate and deliver onboarding and training sessions for clients
• Collaborate with management to stay current on product knowledge and company policies

Required Qualifications

• 1+ years of experience in a support or customer-facing role
• Experience with Salesforce (or similar CRM platforms)
• Proficiency with Google Docs and Microsoft Office tools
• Bachelor's degree preferred
• Previous customer support experience in a B2B environment is preferred