Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success Management.

Key Responsibilities

• Lead and manage a team of Customer Success Managers, setting performance expectations and fostering a customer-centric culture
• Develop and implement strategies to drive customer satisfaction, retention, and growth while managing key accounts
• Design and optimize customer success processes and collaborate with cross-functional teams to enhance the customer journey

Required Qualifications

• 15+ years of experience in Customer Success, Account Management, or similar roles
• 10+ years in a leadership role managing people managers or senior individual contributors
• Proven track record in driving customer retention and growth in a SaaS or recurring revenue environment
• Experience scaling customer success processes and teams in a high-growth setting
• Proficiency with customer success tools and CRM platforms