Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive the success path for its Insurance Customer Success Managers and Specialists.

Key Responsibilities

• Manage and develop Customer Success Managers and Specialists through regular meetings
• Define operational metrics, track performance, and conduct appraisals
• Proactively monitor customer health and guide process transformations to enhance customer experience

Required Qualifications

• Bachelor's degree preferred, but not required
• Minimum of 2 years of experience in managing Customer Service or Account Management Teams
• Experience in leadership, coaching, and mentoring; insurance experience is a plus
• Experience working with CRM software, preferably Salesforce