Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide technical support and customer service.

Key Responsibilities

• Receive inbound support calls and online inquiries, configuring call routing and answering questions
• Document customer interactions and issue resolutions within a ticketing system
• Conduct training for customers on the portal and phone features, ensuring customer satisfaction

Required Qualifications

• 2+ years of experience in a customer-facing troubleshooting role
• 1+ years of experience with cloud-based software
• Experience in a fast-paced environment prioritizing excellent customer service
• Preferred certifications in networking, IT, or telecommunications
• Professional experience with VOIP technology and call center operations